Effective Date: 1st January 2024
Last Updated: 9th May 2025

Flex-Able Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect - We may collect the following types of personal information: - Contact information (e.g. name, email, phone number); - Energy usage data and device data related to our services; - Account registration and subscription details; - Any communications you send to us or feedback you provide. We may collect information directly from you and, where appropriate, from third parties (such as our partners providing you with our service).

2. How We Use Your Information - We use your personal information to: - Provide, maintain, and improve our services; - Respond to inquiries and provide customer support; - Deliver updates, service alerts, and notifications; - Meet legal and regulatory obligations; - Analyse aggregated and anonymised data for research or performance reporting.

3. Sharing of Information - We may share your personal information with: - Service providers and partners who support our services; - Regulators or authorities when required by law; - Other parties with your explicit consent. We do not sell your personal information to third parties.

4. Data Storage and Security - We take reasonable steps to ensure your data is protected from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, secure storage, and access controls.

5. Access and Correction - You have the right to access and request correction of your personal information at any time. To make a request, contact us at the details below.

6. Retention - We retain personal information only for as long as necessary to fulfil the purposes it was collected for, or to comply with legal or regulatory requirements.

7. Contact Us - If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: load@flex-able.co.nz 0800 359 797

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.